Making a claim for box insurance
If you need to talk to us about a claim, new or existing, then please call us. Our UK-based teams are here to handle your claim and get things sorted quickly and fairly.
If you have been involved in an accident, please contact us as soon as possible after the incident and we will guide you through the process.
What can you expect?
Our UK-based customer service team are here to help guide you through the process of making a claim.
If you have been involved in an accident you may have to pay an excess, depending on how the claim is settled.
If the loss or damage to your car is covered by this policy, and you use the approved UK repairer of our choice, then we will provide a small courtesy car while repairs to your car are being carried out, provided that one is available.
Talk to us about a claim
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How can we help? |
Contact details |
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Make or track a box insurance claim |
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Windscreen claims |
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Breakdown assistance Tesco Breakdown Cover is provided by RAC Motoring Services and/or RAC Insurance Limited. |
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Key Cover claims Keycover is underwritten by AA Underwriting Insurance Company Ltd. Claims are handled by Keycare. |
Tesco Box Insurance is arranged, administered and underwritten by Aioi Nissay Dowa Insurance UK Limited.
*This number may be included as part of any inclusive call minutes provided by your phone operator.
Helpful information
If you have been involved in an accident you may have to pay an excess, depending on how the claim is settled.
If there is a third party involved in the claim and they accept liability, then you will not need to pay your excess. If there is no third party to claim from or the insurer settles the claim as either 50/50 or as your fault, then you will have to pay your total excess whether or not you believe you were at fault.
The total excess on your policy depends on the compulsory excess plus any voluntary excess selected during the quote process. To find out what excess will apply, please check your Car Insurance Schedule by visiting Your Portal.
If the loss or damage to your car is covered by this policy, and you use the approved UK repairer of our choice, then yes, we will provide a small courtesy car while repairs to your car are being carried out, provided that one is available.
Courtesy cars are not available if your car is not repairable or if it is stolen and unrecovered.
You should check your Car Insurance Policy Booklet for more detail of this cover by visiting Your Portal.