Tell us how we can support you
Everyone is different. We offer the ability to tailor the way we share information to ensure that you get the most out of your experience.
How we can help you understand
We can help you get the most out of the information we share with you, and support your decisions.
We can:
- Help you remember information that may be easy to forgetHelp you remember information that may be easy to forget
- Help you understand numbers and informationHelp you understand numbers and information
- Speak slowly and clearly with youSpeak slowly and clearly with you
- Give you more time to respond or complete tasksGive you more time to respond or complete tasks
How we can speak to you
We partner with Relay UK to help make phone calls easier by moving from voice to text.
You can:
- Use the Relay UK app to call usUse the Relay UK app to call us
How we write to you
We can provide documents in a format that works for you.
Available formats:
- Audio CDsAudio CDs
- Braille grade 2Braille grade 2
- Large Print (18-20 points)Large Print (18-20 points)
So you can select the best fit for you.
To update us on your support preferences, give us a call on 0345 030 3188*.
Lines are open Monday to Friday 8am - 8pm, Saturday & Sunday: 9am - 2pm. This number may be included as part of any inclusive call minutes provided by your phone operator.
*If you have difficulties with your hearing or speech, you can contact us through the Relay UK app. Find out how to use Relay UK on their website.
If anything changes, we can update your requirements or remove your consent by calling us on 0345 030 3188.
Contact us using British Sign Language
If you’re a British Sign Language user, you can contact us through an interpreter using InterpretersLive! from Sign Solutions.
The service is available on-demand, Monday to Friday, 8am-8pm and Saturday to Sunday 9am-2pm.
Just click Connect Now - or use the InterpretersLive! App - to connect with a BSL interpreter. They’ll call us and sign the conversation for you.
You can find out more on the InterpretersLive! website.
