COVID-19 and travel disruption

If your travel plans are turned upside down because of COVID-19, check out what our Travel Insurance could cover.

    Keep up to date

    Before you buy travel insurance or pay for flights, remember to check the latest government advice from the Foreign, Commonwealth and Development Office (FCDO) and the travel guidance for England,Scotland, Wales, Northern Ireland.

    See the countries list for specific information about your destination, like any entry requirements.

    For full details of the COVID-19 cover we provide, take a look at our policy booklet. Monetary limits, excesses and exclusions apply.

      What we cover

      We offer Single Trip, Annual Multi Trip, Backpacker and Later Life travel insurance, which all have COVID-19 cover for before your trip and while you’re away should the following happen.

      Monetary limits, excesses and exclusions apply.

        Before you travel

        • You’ve tested positive for COVID-19 and can't travel
        • You can't travel because you've been contacted by the NHS Test and Trace service
        • You’ve been stopped from boarding a plane in the UK because you have COVID-19 symptoms
        • You were planning to stay with a family member on your trip who has been told they have to self-isolate

        If any of the above happens, we’ll cover the costs of having to cancel.

          While you're away

          • You have a medical emergency as a result of COVID-19
          • You've got to return home early due to FCDO advice changing during your trip

          If any of the above happens, we’ll cover you for medical costs, accommodation and/or getting you home providing you haven't travelled against FCDO or local authority guidance and have followed medical advice.

            What we don't cover

            You won’t be able to claim under your policy in the following circumstances.

            • Cancellation of your trip if the FCDO or your local authority advised against all travel or all but essential travel
            • If you decide to cancel your trip because you no longer want to travel
            • Where you are legally entitled to a refund such as from your travel provider

            Pre-existing medical conditions

            With our COVID-19 cover you can claim if you get sick with the virus before or during your trip.

            We can’t cover pre-existing medical conditions unless you’ve contacted us, and we’ve accepted this in writing. This includes any medical condition for which you’ve received prescription medication or had check-ups in the past two years and certain conditions which you have had treatment or tests for in the last 5 years.

            It’s really important that you tell us about any pre-existing medical conditions when you set up your policy. Failing to declare an illness means you may not be able to make a claim under your travel insurance policy, even if it’s unrelated to your condition.

              Airline disruption and cancellation

              We can cover some airline disruption or cancellation outside of your control that leaves you out of pocket. However, we won’t cover if the airline or tour operator is responsible for providing compensation, or if you can reclaim through your credit card provider.

              We also can’t offer cover for airline disruption or cancellation if you booked your travel against the advice of the FCDO or a local authority.

                What you need to know

                Check the government advice around travelling abroad for non-essential journeys, and make sure you check the latest guidance before you pay for any travel or travel insurance. Some countries may have restrictions in place where you can’t enter or leave unless it’s for a valid reason, such as needing to travel for work.

                  Tesco Travel Insurance is arranged and administered by Rock Insurance Services Limited and underwritten by AWP P&C S.A.

                    Help for existing customers

                    If you're an existing customer you can find more information, ways to get in touch and how to start a claim here.

                    To view policy documents, please choose how you bought your policy

                    Direct from Tesco Insurance on the phone or online

                      Through MoneySuperMarket

                        Through a different price comparison website

                          How we collect and use your personal data

                          Tesco Personal Finance PLC (trading as Tesco Insurance) acts as an intermediary for this policy and partner with Rock Insurance Services Limited (ROCK) to arrange and administer Tesco Travel Insurance. ROCK partner with:

                          • AWP P&C S.A (AWP P&C) to underwrite Tesco Travel Insurance policies purchased on or after 4 September 2024AWP P&C S.A (AWP P&C) to underwrite Tesco Travel Insurance policies purchased on or after 4 September 2024
                          • Inter Partner Assistance S.A. (IPA) to underwrite Tesco Travel Insurance policies purchased prior to 4 September 2024Inter Partner Assistance S.A. (IPA) to underwrite Tesco Travel Insurance policies purchased prior to 4 September 2024
                          • AmTrust Europe Limited (AmTrust) to underwrite Tesco Travel Insurance Gadget CoverAmTrust Europe Limited (AmTrust) to underwrite Tesco Travel Insurance Gadget Cover

                          Tesco Insurance will receive data from ROCK. ROCK will process and share data with AWP P&C, IPA & AmTrust Europe Limited (where applicable) to underwrite your policy and process claims. You can find out more about how these firms process and share your data via: