Helpful contact information for Home Insurance
Your Insurance Account
Home Insurance FAQs
We're sorry to hear you're considering cancelling your Home Insurance policy.
To cancel your policy, you will need to call us on 0345 246 2904*. Lines are open Monday to Friday 8am - 8pm and Saturday to Sunday 9am - 2pm. Fees will be charged to cancel your policy as per our terms and conditions which can be found in your policy booklet.
You can opt out of automatic renewal at any time. Just log in to Your Insurance Account or by calling us.
*Calls may be recorded. This number may be included as part of any inclusive call minutes provided by your phone operator.
You can change your address at any time in Your Insurance Account.
As well as your new postcode and house number, you’ll be asked for the following information: -
What year the property was built?
What type of building Is it?
What construction type?
To change your address, follow these steps:
After logging in, select the policy and click ‘Make changes’
- Select ‘Change your address’.
- Read the statements carefully and, if you’re happy with them, click ‘Confirm’.
- Choose the date you’d like the change to take effect.
- Add the details for your new address.
- If you’d like to change your correspondence address, you can do so here.
- Check all the information is correct before clicking ‘Save and get quote’. We’ll then show you the cost to make the change and a few optional extras for your policy.
There are no fees for changing your address online, but your premium may change.
If you get stuck, were here to help. Get in touch by calling us on 0345 246 2904* and we’ll chat you through it step by step. Lines are open Monday to Friday 8am - 8pm and Saturday to Sunday 9am - 2pm.
*Calls may be recorded. This number may be included as part of any inclusive call minutes provided by your phone operator.
Tesco Home Insurance covers mobile phones and tablets for theft within the home. We cover tablets for accidental damage under home entertainment equipment cover. However, mobiles are not covered by this policy. You must add personal possessions cover if you want accidental damage cover for your mobile at home.
Policies that start with TI - £600 (subject to excesses)
Policies that start with QH - £1,500 (subject to excesses)
What’s not covered
- Mechanical or electrical faults or breakdowns.
- The total excess shown in your schedule for every claim.
- Any amount above the maximum claim limit shown on your schedule.
Full terms and conditions can be found in your policy booklet.
You can check if you have or add personal possessions to your policy by logging into Your Insurance Account or by calling us on 0345 246 2904*. Lines are open Monday to Friday 8am - 8pm and Saturday to Sunday 9am - 2pm.
*Calls may be recorded. This number may be included as part of any inclusive call minutes provided by your phone operator.
You can renew your policy by logging in to Your Insurance Account and follow these steps:
After logging in, select the policy and click ‘View renewal’. Check the information is up to date (any errors could leave you without cover and could also affect how much you pay). We’ll then ask if you're happy to renew automatically or want to change your payment details (if you pay in full, we'll take your payment immediately). Confirm your payment details. If your policy is set to renew automatically, you don't need to do anything unless your circumstances have changed or you want to change your policy.
If you pay by Direct Debit, your new payments will start automatically. If you pay annually, we'll automatically take the new payment from the same card you used last year.
If you’re currently paying annually, and would like to switch to Direct Debit, please call our renewal team on the number below who will discuss your options.
If your policy is not set to renew automatically and you wish to renew, you must contact us before your renewal date to ensure we can guarantee the price we have sent you. You can also find details on how to renew your quote in your invite email.
If your policy is set to automatically renew but you don't want to go ahead, you can make a change by logging in to Your Insurance Account or calling us on 0345 246 2904* Lines are open Monday to Friday 8am - 8pm and Saturday to Sunday 9am - 2pm.
*Calls may be recorded. This number may be included as part of any inclusive call minutes provided by your phone operator.
Contact us by phone
You can easily manage your policy, make changes, view documents and accept or review your annual renewal through Your Insurance Account. Simply log in or register to get started.
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Calling from a mobile phone |
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If you have difficulties with your hearing or speech, contact us through the Relay UK app. You can find out how to use Relay UK on their website.
Calls may be recorded.
*This number may be included as part of any inclusive call minutes provided by your phone operator.
Lines are open Monday to Friday 8am - 8pm and Saturday to Sunday 9am - 2pm.
Existing home insurance customer?
More help and useful information is available on our existing customer page, including copies of your policy documents.
Tell us when you're due for renewal
Just tell us your car, home or pet insurance renewal month, or all three, on our Renewals website so that we can contact you at the right time with our latest offers and deals.
Find out more on our Renewals website.
