Home Insurance claims: how to claim
If you need to talk to us about a claim, new or existing, then please call our helpful claims teams. They will handle your claim and get things sorted quickly and fairly.
What can you expect?
At Tesco Home Insurance, we know how stressful it can be when you need to make a claim. However, the sooner you report it, the sooner we can help you.
Once you have called we will register your claim, confirm what you are covered for and give you a claim number to quote. We will talk you through the next steps, confirm what excesses will apply (this is the amount you pay towards any claim) and, subject to the terms of the policy, we will either:
- Arrange for repairs to be carried out;
- Arrange to replace any lost, damaged and stolen items directly to you; or
- Pay you the cash value of the lost, damaged or stolen item
Although Home Insurance provides a range of covers for your home, there are some exceptions where you aren’t covered, these include:
- Loss or damage that occurred before the policy start date.
- Loss or damage caused by gradual wear and tear or lack of general maintenance to your home.
- Storm or flood damage to gates, hedges or fences.
Full details of what is and isn’t covered can be found in your Policy Booklet.
Talk to us about your Home Insurance claim
If you need to make a claim, please call Tesco Underwriting Ltd. It would be helpful if you have your policy number to hand - this can be found on your schedule.
Lines are open Monday to Friday 8am - 8pm and Saturday to Sunday 9am - 5pm.
|
Claim type |
Contact details |
|---|---|
|
Home Insurance claims |
To make a claim on your Home Emergency cover
Lines are open 24/7
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Claim type |
Contact details |
|---|---|
|
Home Emergency claims line You can also make a claim for Home Emergency using our online claim service. |
To make a claim on your Family Legal Guard cover
If you have Family Legal Guard cover, and need to make a claim or require assistance, the numbers below can help.
Lines are open 24/7
|
Claim type |
Contact details |
|---|---|
|
Family Legal Guard Legal Helpline Family Legal Guard claims line |
*This number may be included as part of any inclusive call minutes provided by your phone operator.