Skip to main content

Accessibility

We improve our accessibility standards as often as possible to ensure our services are easy to use for everyone.

What’s on this page:

Our Website

To make sure everyone visiting our site can actually use it, we follow the W3C Web Content Accessibility Guidelines version 2.0, level AA, with some exceptions, which we’re working on. Our site is also compatible with assistive technology such as screen readers and screen magnifiers and we're continually improving the quality of these experiences online.

    Making web pages accessible with your browser

    Some options, such as using the keyboard to zoom in or out on a web page, are common to all browsers. Press CTRL + PLUS SIGN (+) to zoom in, or CTRL + HYPHEN (-) to zoom out.

    Alternatively, if you are using an Apple computer, press COMMAND + PLUS SIGN (+) to zoom in, or COMMAND + HYPHEN (-) to zoom out.

      The most popular browsers offer a variety of accessibility options:

      • Read about all the accessibility features in the latest version of Internet Explorer.
      • Read about all the accessibility features, and the accessibility extensions available for, the latest version of Firefox.
      • Read about all the accessibility extensions for the latest version of Chrome.
      • Read about all the accessibility features in the latest version of Safari.

      Skipping content

      If you're using screen-reading software, you may wish to skip the menus once you've got to know the website well. However, we've built options in to each page to allow you to go to either page content or menus.

        Other accessible services

        Correspondence

        Customers with visual impairments can contact us to request document formats in Braille Grade 2, Audio CD, and Large Print (18-20 points).

          Contacting us using Relay UK

          If you have difficulties with your hearing or speech, contact us through the Relay UK app. You can find out how to use Relay UK on their website.

            Requesting additional support

            If you require some additional support, here are two ways you can do this: